Booking Policies

At Amar, we're committed to creating magical moments in the Mexican Caribbean. Whether you're planning a surprise proposal, an intimate wedding, or a special celebration, understanding our booking policies ensures a smooth and delightful experience.

Deposit and Payment

• A 50% deposit is required to secure your booking
• We accept all major credit and debit cards via Mercado Pago, as well as bank transfers
• Direct bank transfers and cash payments are also accepted
• The remaining balance is collected 48 hours before the event and must be paid in full no later than 24 hours before it starts. This applies to all payment methods. If your quote sets an earlier payment date, that date remains in effect.

Cancellation Policy

• Cancellations must be made at least 7 days before your event
• The deposit is non-refundable
• For weather concerns, rescheduling must be requested at least 24 hours in advance
• Same-day cancellations or changes are not accepted under any circumstances

Rescheduling

• Changes to date or time must be requested at least 5 days before your event
• Weather-related rescheduling requires 24-hour notice
• Rescheduling is subject to availability and the new date must be within 3 months of the original booking
• Events can only be rescheduled one time
• For requests made close to the event date, rescheduling fees may apply as a percentage of the final package price, as late changes affect both our team and third-party providers

Equipment Care

• All equipment and materials remain the property of Amar
• Items must be returned in their original condition
• Damages or losses will incur additional charges
• Stains requiring dry cleaning (such as red wine) incur a 250 MXN fee
• We reserve the right to assess additional cleaning or replacement fees for damaged items

Important Notes

• Bookings are considered confirmed only after deposit payment
• A detailed receipt will be provided upon booking confirmation