Booking Policies

At Amar, we're committed to creating magical moments in the Mexican Caribbean. Whether you're planning a surprise proposal, an intimate wedding, or a special celebration, understanding our booking policies ensures a smooth and delightful experience.

Deposit and Payment

• A 50% deposit is required to secure your booking
• We accept all major credit and debit cards via Mercado Pago, as well as bank transfers
• Direct bank transfers and cash payments are also accepted
• The remaining balance is due on the event day (cash) or one day before (online payment)

Cancellation Policy

• Cancellations must be made at least 7 days before your event
• The deposit is non-refundable
• For weather concerns, rescheduling must be requested at least 24 hours in advance
• Same-day cancellations or changes are not accepted under any circumstances

Rescheduling

• Changes to date or time must be requested at least 5 days before your event
• Weather-related rescheduling requires 24-hour notice
• Rescheduling is subject to availability and the new date must be within 3 months of the original booking
• Events can only be rescheduled one time
• For requests made close to the event date, rescheduling fees may apply as a percentage of the final package price, as late changes affect both our team and third-party providers

Equipment Care

• All equipment and materials remain the property of Amar
• Items must be returned in their original condition
• Damages or losses will incur additional charges
• Stains requiring dry cleaning (such as red wine) incur a 250 MXN fee
• We reserve the right to assess additional cleaning or replacement fees for damaged items

Important Notes

• Bookings are considered confirmed only after deposit payment
• A detailed receipt will be provided upon booking confirmation